How do I track my shipments?
How does billing work?
It depends on shipping requirements, insurance, weight and size of package, and distance travelled. Contact our customer desk to get a quote here: Get Quote.
How do I get the bill for my shipment?
How do I get my package once it arrives in Ghana?
My shipment is late, what should I do?
My shipment is missing, what should I do?
What do I need to pickup my shipment once I am notified of arrival?
How do I get my shipment tracking number?
When will my shipment arrive?
How do I pack my shipment?
How does Ocean Shipping work at Newnet Express?
How are packages billed when shipped by sea?
What is CBM?
A 1 CBM package has length of 1 meter, width of 1 meter and height of 1 meter.
How does Air Shipping work at Newnet Express?
How are packages billed when shipped by air?
Why do I need to insure my shipment?
Freight forwarders and carriers have limited liability under international conventions for loss or damage to customer goods. In the case of an incident, your compensation is normally calculated against a "standard" negligent liability. Newnet Express Insurance bridges that gap between our "standard" liability and the full value of your goods.
If something goes wrong, isn't Newnet Express responsible for replacing it anyway?
I have never had an issue with damage or loss of my shipment, why should I insure my package now?
What do I do if my shipment is damaged or lost?
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